Shipping Policy

eshopANO Footwear is dedicated to ensuring that your orders are delivered promptly and efficiently. Our shipping policy outlines the terms and conditions for the delivery of products purchased from our website. We partner with India Post, Shiprocket, and Delhivery to offer reliable and timely delivery services.

Shipping Locations

  1. Serviceable Areas: Our delivery services are available across select geographies in India. Please check our website or contact customer service to confirm if we deliver to your location.
  2. Delivery Restrictions: Some remote or rural areas may have limited delivery options. In such cases, delivery times may be longer.

Shipping Charges

  1. Free Shipping: We offer free shipping on orders above Rs. 150.
  2. Standard Shipping: For orders below Rs. 150, a nominal shipping fee will be charged based on the delivery location and package weight. The exact shipping fee will be displayed at the time of checkout.

Delivery Timeframes

  1. Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
  2. Delivery Times: Our standard delivery times are as follows:
    • Metro Cities: 2-4 business days
    • Other Cities: 3-7 business days
    • Remote Areas: 5-10 business days
  3. Same-Day Delivery: We offer same-day delivery for orders placed between 6:00 AM and 2:00 PM in select cities. Please check the availability of this service during checkout.

Order Tracking

  1. Tracking Information: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or the respective shipping partner’s website.
  2. Delivery Updates: You will receive regular updates on the status of your delivery via email or SMS.

Delivery Attempts

  1. Failed Delivery: If a delivery attempt is unsuccessful, our delivery partner will make up to two additional attempts to deliver your order. If delivery fails after three attempts, the order will be returned to our warehouse.
  2. Redelivery: In case of a failed delivery due to incorrect or incomplete address information provided by you, any additional cost incurred for redelivery will be borne by you.

Shipping Partners

Our trusted shipping partners include:

  • India Post
  • Shiprocket
  • Delhivery

We work closely with these partners to ensure your orders are delivered safely and on time.

International Shipping

Currently, we do not offer international shipping. We only deliver to addresses within India.

Lost or Damaged Packages

  1. Lost Packages: If your order is lost in transit, please contact our customer service team for assistance. We will investigate the issue and arrange for a replacement or refund.
  2. Damaged Packages: If you receive a damaged package, please notify our delivery partner at the time of delivery and contact our customer service team immediately. We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team:

Our customer service hours are Monday to Saturday, 9:00 AM to 6:00 PM IST.

By placing an order with eshopANO Footwear, you agree to adhere to our shipping policy. We strive to provide a seamless and satisfactory delivery experience for all our customers.